Shipping and Return Policy for The Serenity Hair and Spa Website

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Shipping  Policy​

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1. Order Processing:
   - Orders are typically processed within 1-2 business days after payment confirmation.

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2. Shipping Methods:
   - We offer standard and expedited shipping options. Shipping costs and estimated delivery times will be provided during the checkout process.

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3. Shipping Locations:
   - We currently ship to [UNITED STATE]. For locations outside this area, please contact us for special arrangements.

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4. Tracking Information:
   - Once your order is shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

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5. Shipping Delays:
   - While we strive to ensure timely deliveries, unforeseen circumstances such as weather, customs, or carrier delays may occur. We appreciate your understanding in such situations.

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Return and Refund Policy:

1. Eligibility for Returns:
   - We accept returns within 14 days of the delivery date for unused and unopened products in their original packaging.

 

2. Return Process:
   - To initiate a return, please contact us, with your order number and details. We will provide you with instructions on how to return the product.

 

3. Return Shipping:
   - Customers are responsible for return shipping costs unless the return is a result of our error or a defective product.

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4. Refund Processing:
   - Once we receive and inspect the returned item, we will process your refund within [7 working days] to the original payment method.

 

5. Exchanges:
   - If you received a damaged or defective product, we will gladly exchange it for a new one. Please contact us immediately to arrange an exchange.

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6. Non-Returnable Items:
   - Certain items, such as gift cards or personalized products, may not be eligible for return. Please check the product description for details.

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7. Refund Exceptions:
   - We reserve the right to refuse refunds on items that are not in their original condition or are returned after the specified return period.

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8. Contact Us:
   - If you have any questions or concerns about our Shipping and Return Policy, please contact us. 

Thank you for shopping with The Serenity Hair and Spa. We appreciate your business and are committed to providing you with excellent service.

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