Serenity Hair & Spa Policies

We're so glad you're visiting Serenity Hair and Spa, a luxury and professional hair salon located in Miramar, Florida.

Please read through our policies below and check out our other blog posts for answers to frequently asked questions.

POLCIES

Consultations

Consultations are required before any color service for NEW clients. (other than black and darkest brown)

If you are unsure of a style, please book the first-time client package or you can book a consultation PRIOR to your appointment.

If you have a special occasion, please book ahead of time to avoid rushing.

Consultations do not equate to an appointment with a service.

Cancellation Policy

We ask that you call us at least 24 hours in advance if you need to cancel your appointment.

Any cancellation or reservation changes must be made at least 48 hours in advance. This allows the opportunity to accommodate other guests and will be greatly appreciated. All same day cancellations will carry a 25 % cancellation fee. More than 2 no-show reservations must be paid in full before any additional appointments may be reserved or honored. We also reserve the right to ask the client to provide a credit card payment to reserve future appointments. If, for any reason, we must reschedule your same day reservation, there will be a $20.00 credit added towards any desired service offered at Serenity Hair and Spa.

Rescheduling You are allowed ONE Reschedule for said appointment.

Late Arrivals

After 15 minutes you are considered late! A $20 late fee will be applied to the service you receive.

If you are more than 20 minutes late without contact, your appointment will be rescheduled. If you do not notify us PRIOR to your appointment that you will be cancelling, your deposit will NOT be refunded. I firmly believe in the value of your time and make a conscience effort to avoid long waiting periods in the salon. If time is critical to your scheduled appointment, please make us aware of your schedule and any time constraints when scheduling your appointment.

Missed Appointments

If you miss three consecutive appointments without contacting the salon, you will be charged the full price of the service. You will be unable to schedule any future appointments.

Confirmation Messages

As a courtesy, we will message you to confirm all appointments a business day prior to your appointment. However, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Children

We accept children above the age of 11 years old. As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere, we ask that no children be at your service. However, be aware that it is always your responsibility to watch your children while in the salon.

Guests

We ask that you do not bring any guests to your appointment. This includes significant others, children, family members and friends.

Forms of Payment Accepted

We are happy to accept MasterCard, Visa, American Express, Discover card, Debit Cards, Cash, Zelle, Android pay, Apple Pay and Cash app.

DEPOSITS/CREDIT CARD

A $33 down payment toward your scheduled service is required upon scheduling your appointment. $30 is added towards your service. The difference is rendered upon completion of your service. All fees for services rendered are expected upon completion of services. Prices are listed on the main page of this website. We will also be more than happy to discuss all charges and fees. Considering that all services are individually priced, please request a total price prior to receiving services. If you should conclude that you are unable to pay for all your services, we will gladly reschedule your appointment.

Please Note - Credit for salon services is not an option.

Disclaimer

Pricing may vary slightly depending on these factors: Length and thickness, time and product used. Consultations may be scheduled - we encourage all guests to be fully aware of our price list available on this website prior to any appointment.

Privacy Policy

Some services may be booked through our online booking system. These transactions are made through a secure server. Serenity Hair and Spa has no access to credit card details and will not release any personal information obtained inside the salon to any outside parties.

Return Policy

If for any reason you are unsatisfied with services received at Serenity Hair and Spa, please contact us within 24 hours of your service date. We will be happy to address any concern that you may have. Our intent is for each customer to be 100% satisfied with our services.

Returns and refunds are limited to the following situations:

1. Services received cannot be refunded, however we will offer alternative solutions to try remediating any challenge.

2. Refunds will only be considered if presented within 24 hours of purchase.

Refunds can only be processed with digital receipt present.