Serenity Hair & Spa Policies
We're so glad you're visiting Serenity Hair and Spa, a professional hair salon in Miramar, Florida. Please read through our policies below and check out our other blog posts for answers to frequently asked questions.
New Client Check-In
Please arrive at least 10 minutes prior to your appointment time. This will give you time to fill out our client history form and unwind before your service.
We ask that you call us at least 24 hours in advance if you need to cancel your appointment.
Any cancellation or reservation changes must be made at least 24 hours in advance. This allows the opportunity to accommodate other guests and will be greatly appreciated. All same day cancellations will carry a 50% cancellation fee. More than 2 no-show reservations must be paid in full before any additional appointments may be reserved or honored. We also reserve the right to ask the client to provide a credit card payment to reserve future appointments. If, for any reason, we must reschedule your same day reservation, there will be a $20.00 credit added towards any desired service offered at Serenity Hair and Spa.
If you are more than 15 minutes late without contact, your appointment will be rescheduled. I firmly believe in the value of your time and make a conscience effort to avoid long waiting periods in the salon. If time is critical to your scheduled appointment, please make us aware of your schedule and any time constraints when scheduling your appointment.
If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.
As a courtesy, we message to confirm all appointments a business day prior to your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
We accept children above the age of the 10 years old. As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that no children be at your service. However, be aware that it is always your responsibility to watch your children while in the salon.
Forms of Payment Accepted
We are happy to accept MasterCard, Visa, American Express, Discover card, Debit Cards, Cash and Cash App.
We welcome walk-in customers on Tuesdays, however if it is not convenient with my schedule you may have a waiting period or need to schedule an actual appointment.
All fees for services rendered are expected upon completion of services. We will be more than happy to discuss all charges and fees. Considering that all services are individually priced, please request a total price prior to receiving services. If you should conclude that you are unable to pay for all your services, we will gladly reschedule your appointment.
Please Note - Credit for salon services is not an option.
Pricing may vary slightly depending on these factors: Length and thickness, time and product used. Complimentary consultations may be scheduled - we encourage all guests to be fully aware of our price list available on this website prior to any appointment.
Some services may be booked through our online booking system. These transactions are made through a secure server. Serenity Hair and Spa has no access to credit card details and will not release any personal information obtained inside the salon to any outside parties.
If for any reason you are unsatisfied with services received at Serenity Hair and Spa, please contact us within 3 days of your service date. We will be happy to address any concern that you may have. Our intent is for each customer to be 100% satisfied with our services.
Returns and refunds are limited to the following situations:
Services received cannot be refunded, however we will offer alternative solutions to try remediating any challenge.
Refunds will only be considered if presented within 3 days of purchase.
Refunds can only be processed with digital receipt present.